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RETURN & EXCHANGES

Returns Policy
Items should be returned new, unused, and with all Didato seal tags and designer garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. Please email customercare@didato.nl immediately if any of your purchases have been delivered without Didato tags.


Clothing

It is crucial that the Didato Seal Tag are still intact and attached to returned items. Item(s) must not have been worn, washed or altered in any way. Items must not show any sign of use.

Didato has its right to decline a return or exchange when the purchased items are not intact.

Underwear & Swimwear

Due to hygienic reasons purchased swimwear can solely be tried on over underwear. 

Underwear can't be exchanged or returned. 

Bags & Acc

Where provided, belts, bags, leathergoods and accessories with original designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

Shoes
All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and will be sent back to the customer. The Didato Seal Tag must be intact!

Exchange
Didato offers one free exchange per product per customer. Free exchange is limited to ONE Exchange for the same product in another size or colour. If you would like to exchange an item because the fit isn't right, please contact us at customercare@didato.nl to check if your replacement size or colour is in stock. We wil provide you with the nessecary Free Exchange document.

We will exchange only when the wrong size or colour article has been returned to Didato. If you would like to exchange an item for another model, brand or product the return policy mentioned below will apply. 

Returns
All items returned should have a Returning document included with the following information: Name, address and ordernumber. Make sure that you use the returning address sticker that is included with the package. Please contact us at customercare@didato.nl regarding your return. Unidentified returns may be returned to the sender. Make sure that you ask for the Track & Trace number when sending your package at your post-office, please share this number with us through customercare@didato.nl


*
Please Note: Risk in any Goods to be returned remains with the Buyer until the Goods are returned at DIDATO in good condition.

* Please Note: The customer has to bear the shipping cost for returning the goods. 

* Please Note: During fourteen calendar days, the consumer has the possibility to terminate the agreement without stating reasons. This period starts on the day of receipt of the product by or on behalf of the consumer.

* Please Note: Refund of the total amount paid by the customer is initiated within 1 week. 

* Please note: Didato will always inform you the full process by email. 

You are only liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics and functioning of the goods.


Read more about the Return Policy on our Terms & Conditions page.